Billing Process

Step 1: Registering for Services

Your billing process will begin when you register for services. A registration assistant will verify your demographic information and ask for your current insurance card(s). You will be asked for this information each time you visit to ensure your information is up to date.

Please be prepared to pay any deductibles and co-pays for your service.

Please be familiar with your insurance plan (referrals, authorizations and financial requirements) before coming to the hospital to avoid any delays or potential issues.

If you have any questions about insurance pre-certification, please call 806-212-6284.

Step 2: Your Initial Billing Statement

After registration you will receive an initial statement in the mail which will include:

  • Charges for treatment and/or testing
  • Insurance information, if applicable
  • Contact information for the hospital
  • Dates of your treatment

If you would like to receive an itemized statement, please call the Business Office at 888-568-3522.

Step 3: Insurance

If you provide insurance information during registration, we will bill your insurance company shortly after services have been performed. This usually occurs within 10 days of your service. You will be mailed a statement to notify you that your insurance has been billed.

Please be aware that while BSA is a preferred provider for many insurance plans, if your insurance is not in-network with BSA, you will be responsible for paying a higher co-payment or percentage of your hospital charges. Please call your insurance company to verify that any pre-certifications and referrals have been completed before coming to the hospital. It is the responsibility of the patient, guarantor or patient’s physician to notify or call the insurance company. If you do not gather pre-certifications, physician referrals or pre-authorizations, it may reduce payment or result in denial of benefits by the insurance company. For more information, please call 806-212-6284.

After your insurance company is billed and begins to process your claim, you may receive statements from us to update you on the status of your account. If you have any questions about the status of your account, please contact your insurance company.

Once your claim has been processed by your insurance company, they will send you an Explanation of Benefits (EOB). The EOB will show you the insurance company’s payment to the hospital and how much is left for you to pay. This statement is not a bill. If during registration you had a secondary insurance, we will also bill that insurance company.

Your insurance company will have 30 days to pay BSA except in instances where it is prohibited by regulation, law or contract. If your insurance company does not pay within the 30 days, you may be asked to contact the insurance company about the payment. If the payment is still not received within the following two weeks, you will be asked to pay the account balance.

Step 4: Billing

Once your insurance has paid their portion of the charges, you will be billed for the portion of charges your insurance company did not cover. Monthly statements and/or letters will be sent to you with your updated balance after any payments or adjustments have been made.

BSA Health System accepts MasterCard, Visa, Discover, cash and personal checks. For information on financing, please contact the Business Office at 888-568-3522.

To pay your bill online, please click here.

You may receive a second bill for employed physician charges which will be billed separately from hospital charges. You may also receive additional bills from non-BSA staff that are related to your hospital stay. These may include Emergency Physicians, Anesthesiologists, Radiologists, Home Health, Hospice and/or Pathologists.

Step 5: Financial Assistance

If you are unable to make your payment in full, please contact the Business Office at 888-568-3522. A Financial Counselor will be available to help you make payment arrangements or discuss financial assistance options you may qualify for. For more information on discounts, please click here.