Virtual Care FAQ

Virtual care offers you a variety of options to access medical care at your convenience on your phone, tablet or computer from any location, 24-hours a day, 365 days a year. Our virtual care options include video visits with providers, Docs on Call urgent care video visits, primary care e-visits, telephone appointments and MyChart messaging. 

Click here for access to video visits. 

Click here for access to Docs on Call. 

Click here for access to MyChart Primary Care E-Visits.

Click here for access to request a telephone appointment.

Click here for access to MyChart Messaging.

Video Visit or Phone Visit: You can discuss any health condition on a video or phone visit with a provider

MyChart Online Visit: If you already have a MyChart account, you can answer a brief list of questions for your provider and receive a treatment plan electronically for health conditions such as:

  • Back pain
  • Cough
  • Diarrhea
  • Red eye
  • Sinus problems
  • Urinary problems
  • Vaginal discharge/irritation
  • Heartburn

Emergencies (Call 911): Virtual care visits are not appropriate for people suffering from serious or life-threatening conditions, such as:

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe Hypertension or Hemorrhoids
  • Head injury
  • Possible broken bones
  • Cancer
  • Patients who want to hurt themselves
  • Patients who want to hurt others
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns, call 911 or proceed to the nearest emergency department.

Many providers at the following clinics use virtual care:

BSA Family Medical Clinic

BSA Panhandle Ear, Nose and Throat

BSA Harrington Cancer Center

BSA Amarillo Diagnostic Clinic

BSA Amarillo Surgical Group

 

If you don’t have a provider, you can call 806-212-6353 to schedule a new patient virtual care visit. For after hours or urgent care, Docs On Call on-demand visits cost $69, payable up front using a credit card.

The cost for virtual care services will be billed to your insurance and your out of pocket cost depends on your plan. Many insurance companies have reduced or waived a co-pay for virtual visits. If you are self-insured, please ask for pricing. For after hours or urgent care, Docs On Call on-demand visits cost $69, payable up front using a credit card.

Notes from virtual care visits will be available in your MyChart patient record, which you can view at any time online at BSA MyChart. For Docs On Call visits, you will receive an email summarizing your visit. You can also log in to your Docs On Call account.

New patients can call 806-212-6353 to schedule a new patient virtual care visit. Established patients can call or use MyChart as noted above. For after hours or urgent care, anyone can use Docs On Call on-demand visits.

Appointment lengths can vary, but average 20 minutes or less.

The virtual care sites are available to view in English and Spanish. To view MyChart in Spanish, select the “Ver en Español" option at the top of the login screen. An interpreter can be scheduled for your video visit if translation services are needed.

You can schedule appointments with a local primary care provider by calling 806-212-6353. You can also visit bsahs.docsoncall.com for a 24/7 Docs on Call physician. 

Yes, when clinically appropriate, the provider will prescribe medications. Prescriptions will be sent to your pharmacy on file in MyChart or to the pharmacy location you provide during your visit.

If you are an established patient of one of our virtual care providers, you can request a prescription refill via MyChart or by messaging your provider. If you do not have a physician, please call 806-212-6353 to request an appointment.

Yes, if you have proxy access to your child’s MyChart account, you can request a video visit, a phone visit, an e-visit or send a message to your child’s provider. Children under the age of 18 can also be seen for on-demand urgent care on your Docs On Call account.

Yes. You can request medical forms to be completed such as sick slips or back to work/school documents when clinically appropriate. More substantial documents like FMLA forms, disability forms or handicap/DMV documents may not be able to be completed in a virtual visit if they require an in-person evaluation that cannot be accomplished via video.

While virtual visits offer a convenient, low-cost method for receiving care, many illnesses require an in-person examination or tests (such as flu or strep tests). Virtual visit doctors may be able to offer treatment to help manage symptoms but at their discretion may recommend that you make an appointment at one of our physician offices or urgent care locations. If you feel very ill, please visit our Emergency Department or call 911.

If you have an issue after a Docs On Call visit, you can call 888-658-6661 or send an email to docsoncall@americanwell.com. They are available to answer questions related to prescriptions, billing, technical issues or any other questions or concerns.

Yes. As a healthcare organization, we are committed to maintain patient privacy and keep your information secure during a virtual visit.