Information is flowing at a rapid pace as the COVID-19 coronavirus outbreak continues to evolve. We are closely monitoring updates from the World Health Organization (WHO), the infection rate from the Centers for Disease Control and Prevention (CDC), and virus tracking systems. We have established an emergency command center to monitor resources and plan our response.
Our expert clinicians regularly care for patients with severe respiratory illnesses and other infectious diseases. Our clinicians follow specific procedures using the tools and techniques in place to protect themselves, including the use of personal protective equipment (PPE).
For patients, if you have an appointment at any of our locations for any reason, please view the section below.
The CDC has launched a website for self-checking if you think you have COVID-19 symptoms. You can visit the self-checker website here.
If you have a medical emergency, call 911 and tell the dispatcher about your symptoms and recent travel history.
Unless it is an emergency, stay home if you feel sick, even if your symptoms are mild. To reduce your risk of catching or spreading illness, do not go to work, school or public places, and avoid public transportation if possible.
If you feel like you need medical care, you are encouraged to call before you go to a doctor’s office or urgent care center and describe your symptoms over the phone. You can also access a telehealth primary care provider at bsahs.docsoncall.com. If symptoms are severe, you can also call 911.
The CDC has also launched a self-checking website for COVID-19 symptoms. You can access that website here.
Answer Questions to Determine Your Risk
When you call a health care provider, you will be asked about your risks for COVID-19. Risk factors include recent travel to certain countries or areas of the U.S., or exposure to an infected person.
You may be asked:
Follow Your Health Care Provider’s Instructions
Based on your answers to these questions, the care provider will provide instructions over the phone. You will be told if you need to be evaluated. Based on your risk for COVID-19, your health care provider may recommend that you:
Practice Hand Hygiene and Respiratory Etiquette
The possibility of having a contagious illness is concerning but doctors, nurses and other caregivers are working together with national and international agencies to identify and provide care to patients while avoiding spread of the illness in the community.
COVID-19 may be prevented by frequent, thorough hand washing, coughing into a tissue or the crook of your elbow, staying home when sick and limiting contact with people who are infected.
COVID-19 is caused by one virus, the novel 2019 coronavirus is now called severe acute respiratory syndrome coronavirus 2, or SARS-CoV-2.
Antiviral medications are currently being tested to see if they can address symptoms.
No vaccine is available at this time, though it is in progress.
A vaccine to cure COVID-19 is available.
Currently there is no vaccine for the new coronavirus. Scientists have begun working on one, but developing a vaccine that is safe and effective may take months.
You can protect yourself from COVID-19 by taking acetic acid or steroids, or using essential oils, salt water, ethanol or other substances.
None of these recommendations protect you from getting COVID-19, and these practices may be dangerous. The best ways to protect yourself from this coronavirus, and other viruses, include:
A face mask will protect you from COVID-19.
Certain models of professional, tight-fitting respirators (such as the N95) can protect health care workers as they care for infected patients.
For the general public without respiratory illness, wearing lightweight disposable surgical masks is not recommended. Because they don’t fit tightly, they may allow tiny infected droplets to get into the nose, mouth or eyes. Also, people with the virus on their hands who touch their face under a mask might become infected.
People with a respiratory illness can wear these masks to lessen their chance of infecting others. Bear in mind that stocking up on masks makes fewer available for sick patients and health care workers who need them.
We are committed to treating every patient who needs medical care. Our expert, well-trained clinicians regularly care for patients with severe respiratory illnesses and other infectious diseases. Our providers and staff follow best practices, using recommended tools and techniques to protect themselves, including the use of personal protective equipment (PPE).
We are closely monitoring updates from the World Health Organization (WHO), the infection rate from the Centers for Disease Control and Prevention (CDC), and other tracking tools.
We will rely on our emergency management plan and practices to care for suspected and confirmed cases of COVID-19.
Family members and friends are encouraged to communicate with patients via FaceTime, phone calls and text messages.
We are also screening employees who have symptoms, have traveled by sea or air, or who have household members who have recently traveled internationally or domestically by sea or air.
Additionally, BSA community events and classes are postponed until further notice.
We care for infected patients in isolated areas of the hospital. Access to these areas is limited to a small group of staff who only care for patients in that area. The materials used to care for infected patients are isolated and handled using the most current infection-control practices.
For the safety of all, our environmental care staff uses evidence-based disinfection procedures and products. We are confident patients entering our facility for inpatient or outpatient care are safe.
We understand the public’s high level of concern and are committed to protecting our patients’ privacy.
Coronaviruses are a type of virus. There are many different kinds and some cause disease. A newly identified type has caused a recent outbreak of respiratory illness now called COVID-19 that started in China.
Symptoms include cough, fever and shortness of breath. COVID-19 can be severe and some cases have caused death. This new coronavirus can be spread from person to person. It is diagnosed with a laboratory test.
There is no vaccine for coronavirus. Prevention involves frequent hand-washing with soap and water, coughing into a tissue (throw away immediately) or the bend of your elbow and staying home when you are sick.
Patients may have one visitor at a time, 18 years or older, between 10 a.m. and 8 p.m. Patients are allowed two distinct visitors per day. Patients who are under investigation or have tested positive for COVID-19 may not have visitors.
All visitors must pass a health screening and wear a mask for the duration of their visit. Visitors will only be allowed in the patient’s room or in the Dining Center.
Exceptions may be made on a case-by-case basis.
We are closely monitoring updates from the World Health Organization (WHO), the infection rate from the Centers for Disease Control and Prevention (CDC), and virus tracking systems.
To help identify and treat patients while avoiding the spread of the disease, we are asking all patients to follow these guidelines when seeking care:
This page is updated regularly to reflect the latest recommendations and best practices.